Cognigy and SpinSci Technologies Unveil AI-Powered Patient Access with Real-Time EHR Integration at HIMSS Texas 2025

In a significant step towards transforming healthcare automation, Cognigy, a leader in conversational AI, and SpinSci Technologies, a specialist in healthcare contact centre solutions, have announced a groundbreaking collaboration. The partnership will showcase AI-driven patient access solutions with real-time Electronic Health Record (EHR) integration at HIMSS Texas 2025, setting a new standard for efficiency in healthcare communications.

The integration combines Cognigy.AI, an enterprise-grade conversational AI platform, with SpinSci’s healthcare-specific contact centre technology, enabling seamless, intelligent interactions between patients and healthcare providers. By leveraging real-time EHR data, the solution automates appointment scheduling, triage, and patient inquiries while ensuring compliance and accuracy.

Phillip Heltewig, CEO of Cognigy, stated: “Healthcare providers face immense pressure to deliver faster, more personalised patient experiences. By integrating SpinSci’s deep healthcare expertise with our AI capabilities, we’re empowering providers to automate complex workflows while maintaining the human touch where it matters most.”

Sri Velamoor, COO of SpinSci Technologies, added: “Real-time EHR integration is a game-changer for patient access. This collaboration allows healthcare organisations to reduce call centre workloads, minimise errors, and accelerate response times—all while keeping patient data secure.”

Why This Matters for Healthcare Tech

With rising patient expectations and staffing shortages, healthcare providers are increasingly turning to AI to streamline operations. The Cognigy-SpinSci solution addresses critical pain points by:

• Automating routine inquiries (appointments, prescriptions, FAQs) via voice and digital channels.

• Pulling real-time EHR data to provide accurate, context-aware responses.

• Reducing administrative burdens on healthcare staff, allowing them to focus on high-value care.

The technology will be demonstrated live at HIMSS Texas 2025 (Booth #4123), offering attendees a first-hand look at its potential to reshape patient engagement.

Industry Implications

As AI adoption grows in healthcare, integrations like this highlight the importance of interoperability between conversational AI and legacy systems. With EHR integration now in real time, providers can eliminate delays and errors associated with manual data entry—a major step toward fully autonomous patient access.

For more details, visit Cognigy.com and SpinSciTech.com.