Artificial Intelligence (AI) is making call centres more expensive – not cheaper
The uncomfortable reality is that AI is not automatically reducing operational costs inside BPOs Written by Sanjay Govender, Head of...
Call Centre Tech
Org Group invests in rapidly scaling tech firm HappyPath Labs
Investment further strengthens Org Group’s customer experience (CX) proposition London, United Kingdom, 1st October 2025: The multinational professional services company,...
FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn
Digital transformation and customer experience specialists, FourNet, today announced the launch of FourNet IntellAIgent, an Agentic AI platform, designed to enable businesses to...
FourNet & Alzheimer’s Society pick up the ‘Oscar’ at European Contact Centre and Customer Service Awards
UK’s first 'dementia-friendly' technology-enabled support centre wins prestigious Gold for its approach to vulnerable individuals and carers Digital transformation and...
