Artificial Intelligence (AI) is making call centres more expensive – not cheaper
The uncomfortable reality is that AI is not automatically reducing operational costs inside BPOs Written by Sanjay Govender, Head of...
Tech Leadership
Siri Co-Founder Adam Cheyer on Data, Bias, and the Future Role of AI
Adam Cheyer—co‑founder of Siri and Viv Labs, former Engineering Director of Apple’s iPhone team, and Chief Architect on SRI’s CALO...
Forte DGTL Rebrands to FortéNext
Forte DGTL, the leading provider of Salesforce implementation, global staff augmentation, and managed services, is proud to announce its rebrand...
